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Our Customer Service Department is here to help in any way we can. We offer hundreds of answers to Frequently Asked Questions in our online database to help you with your immediate problem. If you cannot find your answer in our FAQ area, please feel free to contact us directly.


0800 247 735
8:30am to 4:30pm AEST, Monday – Friday

Due to the recommendations by the by the federal and state governments in regards to hygiene and social distancing, we have reduced customer service staff available. We are working to improve our service response by exploring all available options and are encouraging customers to please email us as extended phone wait times may be experienced. Alternatively customers may also use our online support resources for self-service troubleshooting in our FAQ section which can be accessed here. We apologise for slower responses during this time due to the current restrictions and thank you for your patience.

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