BISSELL® Cordless MultiSurface Wet Dry Vacuum Recall FAQs
Q: Why is BISSELL recalling the Cordless MultiSurface Wet Dry Vacuum 2588F and Cordless MultiSurface Wet Dry Vacuum Professional 2582H?
A: In rare instances, some battery management circuit boards may be susceptible to localized hot spots, posing a risk of overheating and possible risk of fire. We hold the quality of our products and the well-being of our consumer to the highest standards. To minimize any potential hazard to consumers, BISSELL is conducting a voluntary recall of the product.
Q: What products are being recalled, and how can I tell if my product is affected?
A: Cordless MultiSurface Wet Dry Vacuum model number 2588F and Cordless MultiSurface Wet Dry Vacuum Professional model number 2582H. To determine if your machine is affected, look at the model number on the product information label located behind the clean water tank on the back of the machine (see image below). The affected model numbers should match the model numbers listed above.
Q. I have one of the affected models, what do I do now?
Please remove the machine from the charging base and immediately stop using it. You will need to return the handle of your machine to BISSELL as soon as possible. To start the return process, please fill in this form. You will be entitled to receive a new replacement upgraded Cordless MultiSurface Wet Dry Vacuum.
Q: My product appears to be okay. Can I continue to use it?
A: No. Even though your product appears to be safe, we are asking all consumers to remove the machine from the charging base and immediately stop using it. You then need to return the handle of the machine to BISSELL. See above to start the returns process.
Q: Does this recall impact other BISSELL® Cordless MultiSurface Wet Dry Vacuum products?
A: No. The issue with the battery is specific to only two Cordless Multi-Surface Wet Dry Vacuums with model numbers 2588F and 2582H. This recall does not impact any other BISSELL® product.
Q. Do I need to return the entire machine to BISSELL?
A. No. You only need to remove and return the handle of the machine. Once you have submitted and registered your details to BISSELL via the online form including the machine model and serial number you will receive instructions on how to remove and return your machine handle. You will be emailed a Sweetspot returns label with instructions on how to apply it to your machine handle and there will be a link to follow when the handle is ready for collection.
Q. Where do I find the model and serial numbers?
The model and serial numbers for your machine are located on a sticker on the machine which is located behind the clean water tank. Image below -
Q. How do I remove the Cordless MultiSurface Wet Dry Vacuum handle?
A. Remove your machine from the charging base, unplug the dock and ensure the machine is switched off. Remove the clean water tank and locate the small white handle release button behind the clean water tank. Use a pen or small screwdriver to completely depress the button. While keeping the button pressed, pull up on the handle to remove.
Q. How do I pack the handle for return?
A. Once you have received the Sweetspot returns label from us via email, you will need to place your handle in either a plastic bag or wrap some cardboard around the top of the handle to attach the Sweetspot returns label.
Q. What is the process to get my Cordless MultiSurface Wet Dry Vacuum replacement?
A. Once your Cordless MultiSurface Wet Dry Vacuum machine handle has been returned to BISSELL and verified, you will receive an email with shipping information of your replacement Cordless MultiSurface Wet Dry Vacuum machine.
Q. How long will it take to get my replacement?
Q. It will take anywhere between 7-10 business days from receipt of your machine handle at BISSELL to verify your details and dispatch your replacement product. You will receive email updates and shipping notifications once your product has been dispatched.
Q. How should I dispose of my machine once the handle has been removed and returned?
We encourage responsible recycling and disposal of your machine. Please contact your local council about the eWaste options and services available in your area.
Q. Is my replacement machine covered by Warranty?
Yes, your machine will be covered by our manufacturers replacement warranty for 1 year from the date of your replacement being issued OR the remainder of your warranty from the purchase date of your original Cordless MultiSurface Wet Dry Vacuum purchase - whichever is greater.